1. Nature of products
SHARANAM CLASSES primarily sells digital educational services (course access, live class participation rights, notes/PDFs, tests). These are intangible goods delivered online.
2. General rule
All sales are final once course access has been granted, except where a refund is required by applicable Indian consumer law, this policy expressly allows a refund, or SHARANAM CLASSES approves a goodwill refund at its discretion.
3. Eligible refund situations (examples)
- You were charged twice for the same enrollment due to a technical error
- Payment succeeded but access was never unlocked within a reasonable time after verification
- The course was cancelled by us and no suitable alternative was offered
- A duplicate / wrong course was purchased and you notify us within 24 hours, and you have not substantially consumed content (see §5)
4. Non-refundable situations (typical)
- You simply changed your mind after accessing lessons
- You completed a significant portion of videos, notes, or tests
- Live classes were missed due to your device, internet, or schedule
- Exam results or learning outcomes did not meet personal expectations
- Account sharing or Terms violations led to suspension
5. “Substantial use”
We consider substantial use if, for example, you have streamed multiple lessons, downloaded/opened multiple PDFs, or attempted graded tests under the enrollment.
6. How to request a refund
Email sharanam.sp@gmail.com with:
- Registered name, phone/email
- Order / payment ID (Razorpay or app receipt)
- Course name
- Reason and supporting screenshots
We aim to respond within 5–7 business days.
7. Refund method and timing
Approved refunds are issued to the original payment method where possible. Bank / UPI timelines may take 5–10 business days after we initiate the refund with the payment partner.
8. Partial refunds
Where fair, we may offer a partial refund or course credit instead of a full refund.
9. Promotional / bundled offers
Special promo prices, bundles, or scholarship seats may have different refund rules stated at purchase; those terms prevail for that offer.