1. Scope
This policy applies to:
- The SHARANAM CLASSES mobile app
- Our website and support channels linked from the app
- Student / parent / staff accounts used to access courses, live classes, notes, tests, and certificates
2. Information we collect
2.1 Information you provide
- Name, email address, phone number
- Class, medium, and other profile fields you enter
- Support messages, feedback, bug reports, and content reports
- Payment-related details needed to complete a purchase (processed by our payment partner; we do not store full card numbers)
2.2 Information from your use of the Services
- Course enrollments and access status
- Video / PDF / notes viewing progress
- Test attempts, scores, and leaderboard-related activity
- Device information (OS, app version) and push notification tokens (if enabled)
- Approximate diagnostics for crashes, performance, and abuse prevention
2.3 Information we do not intentionally collect
We do not ask for precise continuous GPS tracking for core learning features. Location is not required for Bihar Board course access.
3. Purpose of processing
We use information to:
- Create and authenticate accounts
- Deliver courses, live classes, notes, PDFs, tests, and certificates
- Process enrollments and payments
- Send transactional messages and optional push notifications
- Provide customer support
- Maintain security, prevent fraud, and improve the Services
- Meet legal and institute record-keeping obligations
4. Legal bases (where applicable)
Depending on applicable law, we rely on: contract performance (providing the App), consent (e.g. optional notifications / certain device permissions), legitimate interests (security, improvement), and legal obligations.
5. Storage and processors
| Provider | Role |
|---|---|
| Supabase | Authentication and PostgreSQL database |
| Cloudflare R2 | File storage (e.g. PDFs, media) |
| Hosting provider | API / application hosting |
| Razorpay (or similar) | Payment processing |
| Expo / Firebase (if configured) | Push notification delivery |
6. Sharing
We do not sell personal information. We share data only with:
- Service providers under contract needed to run the Services
- Payment partners to complete transactions
- Authorities when required by law
- Institute admins / teachers for learning delivery (as designed in the product)
7. Retention
We retain account and learning records while your account remains active and thereafter as needed for legal, security, dispute, and institute academic records. Support tickets may be retained for quality and safety.
8. Your rights and choices
Subject to law, you may:
- Access or update profile information in the App
- Turn off push notifications in Settings → Notification Preferences
- Withdraw optional permissions in device settings
- Request account deletion by emailing sharanam.sp@gmail.com (we will verify the request)
9. Children’s privacy
The App is intended for students, including minors, under guidance of parents/guardians and the institute. If you believe we hold data inappropriately, contact us promptly.
10. Security
We use HTTPS, access controls, and server-side secrets. No system is perfectly secure; please protect your login credentials.
11. International transfers
Our processors may store data in India and/or other regions. We take reasonable steps to protect information consistent with this policy.
12. Cookies and similar technologies
Our website may use cookies. See the Cookie Policy. The mobile app primarily uses local storage / secure storage for session and preferences, not browser cookies.
13. Changes
We may update this policy. The “Last updated” date will change. Material changes may be notified in-app or by email where appropriate.
14. Contact
Email: sharanam.sp@gmail.com
Support: sharanamclasses.com/support