How to request account deletion
- Send an email to sharanam.sp@gmail.com
- Use the subject line: Account deletion request
-
Include from your registered account:
- Full name on the account
- Registered email and/or phone number
- Optional: reason for deletion
- We will verify that the request comes from the account holder, then process deletion.
- You will receive a confirmation email when the request is completed (or if we need more information).
Quick link:
Email account deletion request
What we delete
After verification, we delete or permanently anonymise:
- Account profile (name, email, phone, class/medium and similar profile fields)
- Login / authentication identifiers tied to your account
- Course enrollments and learning progress linked to your user id
- Test attempts, scores, and leaderboard entries tied to your account
- In-app notification preferences and device push tokens for your account
- Support tickets / feedback you submitted under that account (where feasible)
- Profile photo or other uploads you added (if any)
What we may keep (and for how long)
- Payment / billing records (order id, amount, status — not full card numbers): retained as required for tax, accounting, fraud prevention, and dispute handling — typically up to 7 years or as required by Indian law.
- Security / abuse logs that are not needed for your profile may be retained in aggregated or limited form for a short period (usually up to 90 days).
- Data we must keep under a legal obligation will be retained only as long as that obligation applies, then deleted or anonymised.
Timeline
We aim to complete account and associated data deletion within 30 days after we verify your request. You will get email confirmation when done.
Partial data deletion (without closing the account)
If you want some data removed but wish to keep using the app, email sharanam.sp@gmail.com with subject Data deletion request and list what you want removed (for example profile photo, support tickets, or optional profile fields). We will confirm what can be deleted while your account remains active.